Find answers to common questions about our services
We provide comprehensive homecare and supported living services including personal care, companionship, specialist complex care (dementia, learning disabilities, physical disabilities), 24-hour live-in support, respite care, outreach services, and supported living accommodation. Our services are tailored to meet individual needs and preferences.
To arrange a care package, simply contact us by phone at +44 7983 047274 or email info@endusullcareltd.com. We will arrange a free consultation meeting where we will discuss your care needs, assess risks, discuss costs, and explain our terms and conditions. This consultation helps us create a personalized care plan tailored to your specific requirements.
Yes, all our care workers are fully trained and qualified. They undergo rigorous training programs covering basic care tasks as well as specialist procedures. Our team receives ongoing training and professional development to ensure they maintain the highest standards of care. We also conduct thorough background checks and ensure all staff are properly vetted before joining our team.
We provide homecare and community support services in Feltham and surrounding areas in North West London. Our services extend to nearby areas including Hounslow, Twickenham, Richmond, and other local communities. Please contact us to confirm if we cover your specific area.
The cost of homecare varies depending on the type and level of care required, the frequency of visits, and the specific services needed. During our free consultation, we will discuss all costs transparently and provide a detailed breakdown of the care package. We can also advise on funding options and assist with any benefits or financial support you may be entitled to.
Absolutely. We understand that care needs can change over time, and we regularly review care plans to ensure they continue to meet your needs. You can request a review at any time, and we will work with you to adjust your care package accordingly. Our flexible approach ensures that your care remains person-centred and responsive to your changing circumstances.
Yes, we specialize in dementia care. Our team is specially trained to support individuals living with dementia and their families. We provide person-centred care that focuses on maintaining dignity, promoting independence, and enhancing quality of life. Our dementia care services include memory support, assistance with daily activities, and emotional support for both the individual and their family.
Supported living is accommodation where individuals can live independently in their own home while receiving the support they need. Our supported living services provide safe and comfortable homes with 24/7 support available when needed. This promotes independence while ensuring help is readily available for day-to-day tasks, personal care, and any other support requirements.
We understand that sometimes care is needed urgently. After the initial consultation and assessment, we aim to arrange care as quickly as possible. For urgent cases, we can often arrange care within 24-48 hours, subject to assessment and availability. We will work with you to ensure care begins at the earliest appropriate time while ensuring all necessary assessments and planning are completed.
Your satisfaction is our priority. If you have any concerns or are not happy with any aspect of your care, please contact us immediately. We have a comprehensive complaints procedure, and we take all feedback seriously. We will investigate your concerns promptly and work with you to resolve any issues. You can also use our contact form to submit a complaint or compliment on our website.